Terms and Conditions for Man With A Van London
These Terms and Conditions set out the basis on which Man With A Van London provides removal, delivery, transport, and related moving services to customers in the United Kingdom. By placing a booking, the customer agrees to be bound by these terms, which apply to household moves, item transport, collection and delivery jobs, and any other agreed man with a van London service. These terms are intended to be clear, fair, and legally compliant, while protecting both the customer and the service provider.
In these Terms and Conditions, references to “we,” “us,” “our” or “the Company” mean the provider of the man and van London service. References to “you,” “your” or “the customer” mean the person making the booking or receiving the service. Where a customer books on behalf of another person, the customer confirms that they have authority to do so and accept responsibility for payment and compliance with these terms.
The service is provided subject to availability, operational capacity, vehicle suitability, and the accuracy of information supplied at the time of booking. Because moving jobs vary widely, the customer must provide complete and honest details about the items to be moved, access conditions, timing, and any special requirements. Failure to do so may result in extra charges, delays, refusal of service, or cancellation of the booking.
1. Booking Process
All bookings for man with a van in London services are subject to confirmation. A quotation may be provided based on information supplied by the customer, including the number and type of items, distance, floor access, parking restrictions, lifting requirements, and any assembly or disposal tasks. Quotes are usually based on the information available at the time and may be adjusted if the job differs from the description provided.
To secure a booking, the customer must accept the quote and provide the requested booking details, including the collection and delivery addresses, preferred date and time, and any access instructions. We may require a deposit, pre-authorisation, or full payment in advance depending on the service type, booking size, or scheduling risk. A booking is only confirmed once we have acknowledged acceptance and, where applicable, received the required payment.
Where the customer requests same-day or urgent man with a van London services, we will make reasonable efforts to accommodate the request but cannot guarantee availability. If the customer changes the job after confirmation, we may revise the quotation, vehicle type, crew size, or timing. We reserve the right to refuse any booking where the collection, delivery, or property access would create unreasonable risk, unsafe conditions, or legal non-compliance.
2. Customer Responsibilities
Before the move begins, the customer must ensure that all items are ready for collection, properly packed unless packing has been agreed, and accurately described. The customer is responsible for removing loose valuables, cash, jewellery, confidential papers, passports, medications, and similarly sensitive items unless we have expressly agreed to transport them. The customer should also confirm that all items being moved are lawful to transport and do not contain prohibited goods.
The customer must provide safe and reasonable access to the premises, including parking permission where needed, building access codes, lift availability, and any relevant instructions for entry or loading. If we are unable to complete the service due to blocked access, incorrect addresses, missing keys, or the customer’s failure to be present when needed, waiting charges, abortive charges, or redelivery charges may apply. The customer must also ensure pets, children, and bystanders are kept clear of loading areas for safety.
If the customer requests help with dismantling, reassembly, lifting, or carrying unusually heavy items, they must inform us in advance. We may decline to move items that are dangerous, unstable, poorly packed, excessively heavy, or likely to cause damage. The customer must also tell us about fragile items, plant pots, aquariums, artwork, antiques, large appliances, or any item requiring specialist handling. This allows us to allocate the appropriate vehicle and staff for the man with a van service London job.
3. Payments and Charges
All prices are stated in pounds sterling unless otherwise agreed. Charges may be based on an hourly rate, fixed price, mileage, minimum charge, or a combination of these methods. Any quote may exclude parking fees, congestion or toll charges, waiting time, specialist handling, disposal charges, and additional labour unless expressly included. If these costs arise during the job, they may be added to the final invoice.
Payment must be made using the methods specified at the time of booking or on completion of the service, as applicable. We may require advance payment for certain jobs, particularly where vehicle scheduling, disposal costs, or third-party arrangements are involved. If payment is not made when due, we reserve the right to pause or refuse service, retain goods where lawful to do so, and recover any collection, legal, or administrative costs incurred in pursuing outstanding sums.
Late arrival, extended loading time, waiting time, or changes to the itinerary caused by the customer may result in additional charges at the applicable rate. Where a job takes longer than estimated because the customer supplied incomplete information, the additional time will be chargeable. All invoices should be paid in full without set-off, deduction, or counterclaim unless required by law.
4. Cancellations, Rescheduling, and Delays
Cancellations by the customer must be made as soon as reasonably possible. If a booking is cancelled after confirmation, cancellation charges may apply depending on how much notice is given and whether resources have already been committed. Where we have assigned a vehicle, crew, or third-party service provider, the customer may be charged for costs already incurred, including part or full booking fees where appropriate.
If the customer requests a change of date or time, we will try to accommodate it, but changes are subject to availability and may require a revised quotation. We are not responsible for delays caused by traffic, weather, accidents, road closures, security checks, building restrictions, or events beyond our control. In such cases, we will use reasonable efforts to complete the service safely and within a reasonable time. However, time windows are estimates unless expressly guaranteed in writing.
We may cancel or postpone a booking if the vehicle becomes unavailable due to breakdown, accident, severe weather, staff illness, unsafe conditions, non-payment, or inaccurate information supplied by the customer. If we cancel for reasons within our control, we will offer a suitable alternative date or refund any advance payment for the cancelled service, excluding any non-recoverable third-party costs where legally permissible. Nothing in these terms affects your statutory rights as a consumer.
5. Liability and Damage
We will take reasonable care when providing man and van London services, but our liability is limited to the extent permitted by law. We are not liable for indirect or consequential losses such as loss of profit, loss of income, business interruption, emotional distress, or missed opportunities arising from a delay or service issue. Our responsibility is generally limited to direct physical loss or damage caused by proven negligence on our part.
The customer is responsible for ensuring that items are appropriately packed, secured, labelled, and suitable for transport unless packing was included in the booking. We are not liable for damage caused by poor packing, pre-existing defects, inherent weakness, items that were unstable before loading, or damage resulting from the customer’s instructions. Fragile items must be declared in advance, and the customer may be asked to sign a disclaimer for particularly delicate or high-value goods.
Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after delivery. Where possible, the customer should note the issue before the job is completed and provide photographs or other evidence. We may inspect the item, packaging, and circumstances before accepting liability. If liability is established, our remedy may be repair, replacement, or a refund up to the limit of our reasonable liability, subject to applicable law.
6. Insurance and Risk
We maintain insurance cover appropriate to the nature of our services, but insurance does not override these terms or create liability where none exists. Customers are strongly encouraged to maintain their own insurance for high-value, fragile, or irreplaceable belongings, particularly where items are packed by the customer or where access conditions increase the risk of damage. If the customer requires proof of insurance, this may be provided on request where appropriate.
Risk in the goods ordinarily passes to the customer once items are delivered to the agreed location, unless damage has occurred through our negligence while the goods were in our possession. If the customer or a third party handles the goods during loading, transit, unloading, or placement, we are not responsible for damage resulting from that handling. Items left unattended at the customer’s request are left at the customer’s risk once delivery has been completed.
We are not liable for damage to buildings, fixtures, flooring, lifts, stairways, driveways, or surrounding property where such damage arises from pre-existing weakness, inadequate access, concealed defects, or the customer’s failure to provide correct information. We may refuse to move items where there is a significant risk of property damage or injury. Safety takes priority over completion of the job.
7. Waste, Disposal, and Environmental Compliance
Where the service includes disposal, clearance, or removal of unwanted items, the customer must disclose the nature of the waste in advance. We only handle waste in accordance with applicable UK waste regulations and may refuse items that are hazardous, clinical, illegal, or otherwise restricted. The customer confirms that any waste presented for collection is lawfully owned, properly described, and not contaminated by prohibited substances.
We may require evidence that disposal requests are legitimate and may separate chargeable waste disposal from standard transport services. The customer must not use our service to dispose of waste illegally, to abandon items, or to avoid statutory responsibilities. If we suspect fly-tipping risk, unsafe waste, or illegal disposal intent, we may decline the job and, where necessary, report the matter to the appropriate authority. Any man with a van service involving waste is subject to lawful handling and disposal standards.
The customer remains responsible for the accuracy of descriptions provided for any waste or clearance job. If restricted items are discovered after collection, additional charges may apply for segregation, storage, special handling, or lawful disposal. We are not responsible for fines, penalties, or enforcement action arising from false or incomplete information supplied by the customer. All waste-related work is performed with due regard to environmental obligations and duty-of-care requirements.
8. Prohibited and Restricted Items
We do not transport illegal goods, stolen items, controlled substances, weapons, explosives, or any item whose carriage would breach applicable law or pose a risk to safety. We also reserve the right to refuse transport of hazardous materials, perishable goods, animals, live plants requiring specialist care, and items that may contaminate the vehicle or endanger personnel. The customer must inform us in advance if any item may fall into a restricted category.
If prohibited or undeclared restricted items are discovered, we may immediately terminate the service, remove the item from the vehicle, notify the customer, and where necessary contact the relevant authorities. The customer will remain responsible for all costs and losses arising from that breach, including any cleaning, delay, detention, or disposal expenses. We will not be liable for any consequence of the customer’s unlawful conduct.
For safety reasons, we may also refuse to transport items that are excessively heavy for the access route, are not securely packaged, or are likely to shift and cause injury or damage. Our decision in such circumstances is final when based on genuine safety concerns. A safe and lawful service is always preferred over completing an unsafe request.
9. Complaints and Service Issues
If you are dissatisfied with any aspect of the service, you should notify us promptly so we can investigate and, where possible, address the issue. Complaints should include relevant details such as the booking reference, date, item description, and the nature of the concern. We may request photographs, supporting documents, or confirmation of the circumstances before reaching a decision.
We will handle complaints fairly and reasonably and may offer a practical remedy where appropriate, such as repair, partial refund, or other resolution permitted by law. However, no complaint procedure limits or excludes any rights you may have under consumer law. If an issue cannot be resolved informally, the parties may pursue legal remedies in accordance with these Terms and Conditions.
Where a customer refuses delivery, declines access, or fails to be present at the agreed time, additional storage, waiting, return, or redelivery costs may apply. If items remain uncollected for an extended period and no reasonable arrangement is made, we may exercise any lawful rights available to us regarding storage, disposal, or recovery of charges after giving appropriate notice. We will always act reasonably and in line with applicable law.
10. Governing Law and General Provisions
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the customer is entitled to bring proceedings elsewhere under mandatory consumer law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service structure. The version applicable to a booking is the version in force at the time the booking is accepted, unless a later change is required by law or agreed in writing.
By using our Man With A Van London services, you confirm that you have read, understood, and agreed to these terms. These terms are designed to support a professional, lawful, and dependable man with a van service London, balancing flexibility with clear responsibilities for both parties. For any move, delivery, or clearance job, cooperation and accurate information help ensure the service is completed safely and efficiently.
